By accessing or using this website, you agree to the following terms and conditions. Please review them carefully before placing an order.

GENERAL CONDITIONS

We reserve the right to refuse service or cancel transactions where reasonably necessary, including in cases of suspected fraud, misuse or unauthorised activity.

Information provided on this website is for general purposes and may be updated or amended without notice.

PRODUCTS AND AVAILABILITY

We make every effort to represent our products, finishes and materials accurately. Variations in colour, texture and appearance may occur due to screen settings, lighting, photography and the natural characteristics of materials.

All products are subject to availability. Products, specifications and finishes may be modified or discontinued without notice.

PRICING

All prices are displayed in AED & Australian dollars (AUD) unless otherwise stated.

Prices may change without notice. Once an order has been placed and confirmed, the agreed price for that order will not be altered, except where required to correct an obvious pricing error or as otherwise permitted by law.

ORDERS AND PAYMENT

By placing an order, you confirm that the information provided is accurate and complete.

Payment must be received in full before dispatch unless alternative arrangements have been agreed in writing.

We reserve the right to cancel or refuse an order where fraud, unauthorised activity or a genuine pricing or availability error is identified.

SHIPPING AND DELIVERY

Delivery timeframes are estimates and may vary depending on product type, availability, destination and circumstances outside our reasonable control.

We are not responsible for delays caused by third-party carriers, customs processes or other circumstances beyond our control, subject to any rights available under applicable consumer law.

RETURNS AND FAULTS

Returns, exchanges and claims for damaged or faulty products are subject to the conditions outlined in our Returns and Care Policy.

Products that have been installed, altered or used may not be eligible for return unless faulty or otherwise covered by applicable consumer guarantees.

Claims for damaged or faulty goods should be submitted within the timeframe specified in our Returns and Care Policy.

INSTALLATION AND USE

Professional installation by an appropriately licensed tradesperson is strongly recommended and may be required for certain products.

Products must be installed and used in accordance with applicable instructions, plumbing requirements and care guidelines.

We are not responsible for damage resulting from improper installation, misuse or failure to follow applicable instructions, subject to rights that cannot be excluded under consumer law.

INTELLECTUAL PROPERTY

All content on this website, including images, text, graphics, branding and design elements, is owned by or licensed to Casa Vita and may not be reproduced, distributed or used without prior written permission.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Casa Vita is not liable for indirect, incidental or consequential loss arising from the use of our products or website.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including applicable consumer guarantees.

Governing Law

These terms are governed by the laws of the UAE & Australia. Any disputes shall be subject to the jurisdiction of the UAE and Australian courts.

UPDATES TO THESE TERMS

We may update these Terms of Service from time to time. Any changes will take effect when the revised terms are published on this website, unless otherwise stated.

CONTACT

For questions regarding these Terms of Service, please contact us through our Contact page.

These Terms are intended to provide clear information about the conditions that apply when using our website and purchasing our products.