Luxury should be built to last. Every product in our collection is crafted from premium materials, precision-engineered components, and manufactured to exacting standards of quality and performance.

Our commitment to exceptional craftsmanship allows us to confidently stand behind our products with a Lifetime Warranty Guarantee.

WHAT IS COVERED

All products are warranted against manufacturing defects in materials and workmanship under normal residential use and proper installation.

This warranty covers:

• Structural integrity of the solid brass body
• Manufacturing defects
• Functional performance when used as intended
• Defects arising from the manufacturing process
  

Should a manufacturing defect occur, we may, at our discretion, repair or replace the product, or provide an equivalent replacement.

OUR PROMISE

We carefully select premium lead-free DZR brass, European-engineered cartridges, Neoperl aerators, and high-quality internal components to deliver lasting performance and reliability.

Our Lifetime Warranty Guarantee reflects the confidence we place in the quality and craftsmanship of every product we offer.

WHAT IS NOT COVERED

This warranty does not cover:

• Damage resulting from incorrect installation
• Improper use, misuse, neglect, or accidental damage
• Normal wear and tear
• Damage caused by harsh chemicals, abrasive cleaners, or improper maintenance
• Water-quality issues, including excessive water pressure, sediment, or corrosive water conditions
• Labour, installation, removal, transportation, or consequential costs
• Commercial, industrial, or high-use applications unless otherwise specified
  

FINISHES AND SURFACE CARE

Our decorative finishes are manufactured to exacting standards and designed for long-term durability when properly maintained.

To maximise the lifespan of your finish, clean regularly using warm water, a soft cloth, and mild soap where required. Avoid abrasive cleaners, chemical agents, and harsh cleaning products.

WARRANTY CLAIMS

If you believe your product has a manufacturing defect, please contact our customer care team and provide:

• Proof of purchase
• Product details
• Photographs of the issue
• A description of the fault

Our team will assess your claim and provide a resolution as quickly as possible.

OUR COMMITMENT

Exceptional design should be matched by exceptional quality. We stand behind the products we create and are committed to providing a level of service and support that reflects the premium nature of our brand.

For warranty assistance, please contact our customer care team.